Campervan FAQs
Tue Feb 9, 2021 | By: Sara Orritt

What will my rental cost?

Please use our adjustable quotation tool on our Campervan page to obtain a bespoke quotation - Leisure Vehicles | County Car & Van Rental (

All prices listed will include VAT and Road Insurance (subject to acceptance).

The 3-day rate includes 500 miles. The 7-day rate includes 700 miles. Additional miles can be purchased in advance at a reduced cost. Excess miles will be charged accordingly.

Peak Season is May - September (inclusive)   |   Off Peak Season is October - April (inclusive)

Please see FAQs below for further details of what our prices include. T&Cs Apply.

What is the booking deposit?

For reservations made using our 'Pay On Collection' method more than 6 weeks in advance of the hire, a booking deposit of 50% of the rental cost will be requested following your booking, with the balance due 6 weeks before collection. For all other reservations made via our discounted 'Non-Refundable' method, we require payment in full at the point of booking.  

Booking deposits are non-refundable but can be transferred to an alternative date (subject to availability).

What is the security deposit? 

For the VW Transporter Campervans, at the start of each hire we take a refundable security deposit of £750.00

For the Dormobile Campervan, at the start of each hire we take a refundable security deposit of £1000.00

Provided there are no end-of-hire charges (e.g. damage, missing items/fuel, excess miles) this will be returned to you in full. If there are any end-of-hire charges, the difference will be refunded.  

Please note: Although we endeavour to process your refund on the same day, once actioned it may take up to 5 working days to reach your account (this part of the banking process is sadly out of our hands). 

Please also note that interior damage caused during the rental period will be treated separately to exterior damage, and invoiced in full to the hirer.

Who insures the vehicle on the road?

If you are unable to provide your own insurance, this can be organised through County (subject to approval).

If County provides insurance for the vehicle on the road what is the excess?

Our standard excess for the Volkswagen Transporter Campervans is £750.00

Please note: In certain circumstances our insurers may reduce or increase the excess at their discretion. 

The excess for the Dormobile is assessed individually for each rental but will be no less than £1000.00

Can we have more than one driver?

Of course! Subject to approval, additional drivers can be added for a small additional cost. 

What are the collection and return times for the VW Transporter Campervans?

Please see our opening hours. Due to the comprehensive handover, our last collection time is 4:30pm (weekdays only).

The campervan is due back at the same time you collected it, or before. E.g. Collect 4pm Friday / Return 4pm Monday.

Please note that our vehicle handover is comprehensive and may take up to 1.5hrs to complete - depending upon your requirements.

What are the collection and return times for the Dormobile Campervan?

In Peak Season, collection is 4pm Friday and the vehicle must be returned by 10am the following Friday. Late returns may incur a surcharge.

Off-Peak we do offer some flexibility for collection/return of the Dormobile - please enquire for details.

How many does each Campervan sleep?

The Volkswagen Transporter Campervans can sleep up to 4 adults, but are really designed for families of 4.

The Dormobile Campervan has one small double bed.

What facilities are on board the different campers?

Our Volkswagen Transporter Campervans come equipped with a fridge (including freezer compartment), hot and cold running water, 2-burner gas hob and a gas fired grill. 

The water tank can hold up to 60l of fresh water and there is plenty of storage space for all of your belongings. 

The Dormobile Campervan has a 3-burner gas hob, microwave and large fridge. As well as hot/cold running water.

What about bathroom facilities?

VW T6 LWB & T6.1 SWB: Rear Shower Attachment
Dormobile:  Small Ensuite with Shower, Toilet* and Sink

*Please note toilets must be returned empty and sanitised. Chemicals will be provided in the cost of your hire. Failure to empty the toilet properly before return will incur a £100 surcharge.

Is the Campervan easy to heat?

In the Volkswagen Transporter Campervans, hot air is provided by a diesel-powered heater and the temperature can be easily adjusted.

The Dormobile carries a Truma dual-fuel heating system which uses either LPG or Electric to power the blown-air heating.

What else is included?

All Campers:

Picnicware, Kettle, Mugs and Cutlery. Tin Foil. Duspan & Brush. Door Mat. Pedal Bin. Mains Lead. Hosepipe. Fire Safety Equipment.

VW T6 LWB: Camping Table (external) and up to 4 x Camping Chairs
VW T6.1 SWB: Camping Table (external) and up to 4 x Camping Chairs
Dormobile:  Pull-out Awning and up to 2 x Camping Chairs, Placemats and Chopping Board


The Vango awning is available with select vehicles only and is subject to availability. Please contact your local branch for details.

What should I bring with me?

You’ll need to bring bedding (pillows/duvet/sheets or sleeping bag) and we recommend using a mattress topper for additional comfort in all models.

You'll also need towels and other linens (e.g. tea towels).

You might also like to consider pots/pans, washing up liquid and other kitchen utensils.

Most importantly though you’ll need a sense of adventure!

Can I bring my pet?

All of our Volkswagen Transporter Campervans are pet-friendly. For canine companions travelling in these vehicles we even provide a “doggy care package” – free of charge!

Our Dormobile Campervan is not pet-friendly. We will consider one small, well-behaved dog upon request but this will incur an additional charge of £50 per week.

What if I am allergic to dogs / other animals?

We endeavour to present all of our rental vehicles to a “show room standard”. However, we cannot guarantee that allergens will not be present when your hire commences. 

What is the Camping and Caravanning Club Motorhome Scheme and how does it work?

As members of this scheme, each of our rental campervans qualifies for a discount of up to 30% off the pitch fees at participating Camping and Caravanning Club sites throughout the UK.

In each of our campervans you will find a copy of the Camping and Caravanning Club Motorhome Hire Scheme Guide, which lists all of the participating sites - to help you to choose the perfect location(s) for your journey.

When you've selected the Club Site you'd like to stay on, please contact us for a unique online booking code. Upon arrival at your chosen site, you'll then be asked to present our windscreen sticker and key fob for verification.


Enquire here for more information or call 0161 474 1515 to make your booking.

Further terms and conditions may apply. Please consult a Rental Sales Advisor for further details.